Trading Terms
The Outdoor Toy Centre reserves the right, at any time, to modify, update and alter these terms of trade. We also reserve the right to adjust prices at any time.
Any discounts and special offers given may vary depending on supplier stock levels, which can affect the way we ‘bulk buy’ our products.
Many products are imported from overseas, thus meaning prices can change due to many factors – cost of shipping, raw materials, the pound against the euro/dollar etc.
Most items are available to collect here from our shop, however if you would prefer we can send them direct to your home address. 95% of items are delivered on a ‘next day service’ – this is the next working day, not including weekends and bank holidays. We can deliver on a Saturday if needed, however an additional fee applies, please call for a price.
If purchasing from N. Ireland, Offshore Islands, Scottish Highlands and postcodes IV, AB, HS, KW, PA, PH, PH, ZE. BT, IM, TR21-25. JE & GY please call or email before ordering for a shipping price. Due to our courier rates unfortunately we cannot deliver to these areas for the standard delivery fee.
Placing an order
Orders can be placed by phone, post or e-mail. Payment should be made in full at time of ordering, unless other terms have been agreed.
If wanting a particular item in a hurry, please do not leave ordering until the last minute! If an item is wanted for ‘next day delivery’ (please see below), this must be placed before 12 noon that morning. Quite often orders can be placed after 12 noon (even up to 3 pm) for ‘next day delivery’ however, this depends how busy we are, and what time the courier calls in to collect the days consignments.
If we do not have a particular item in stock it will be noted online as ‘out of stock’, or we will contact you by telephone. Stock quantities vary (especially on children’s toy tractors) if we do not have a particular model in stock we can order it in for you – shipping would be at the standard rate.
Tax charges
All prices quoted include VAT, at the current standard rate.
Delivery & Returns
Please see the Delivery & Returns page.
Cancelled Orders
If you have paid for an item via credit/debit cards and then unexpectedly cancel your order, a 3% re-stocking fee may be charged. This basically covers (some of) the credit card fees, of which we are charged.
Bad Weather
Should severe weather occur and cause problems, this is completely beyond our control. We will always do our utmost to resolve the situation, and are constantly in contact with the couriers we use. Parcels will leave here on time as agreed, if not we will notify you. Most items leave here on a ‘next working day service’, however this is not a guaranteed next day delivery. The Outdoor Toy Centre is not liable for any late delivery.
Guarantees
Most products are guaranteed for 12 months or longer, however there are a few exceptions:
Many climbing frames have a 10 year guarantee (against wood rot or insect infestation), and a years guarantee on all other parts – ropes, nets, swing seats, etc.
Many trampolines have a 5 year, or even 10 year warranty on the frame, and 12 months on the bed and pads. Bestway Pools – pumps and framework 12 months, the pool liner 90 days.
Nearly all our products are fully certified for residential use (with the exceptions on a couple swing seats in the commercial swing section) – meeting all safety aspects of the European standard EN71-1, EN71-2, EN71-3 and EN 71-8.
If non commercial (residential) items are purchased and placed in a commercial environment sadly the manufactures warrantee is invalid, and will not stand.
If unsure on individual items, please feel free to call us 01460 77562.
The Outdoor Toy Centre fully comply with The Sale and Supply of Goods to Consumers Regulations 2002 distance selling regulations.
Contact Us
If you need to contact us please ring 01460 77562, or use the form on the Contact page.
